GCX-ARC Practice Exams and Training Solutions for Certifications
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NEW QUESTION # 37
Why must you create queues for ACD functionality to work?
- A. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- B. Queues provide ACD with a means to determine the skill level requirement of an interaction
- C. Queues are the waiting lines for interactions that are routed using ACD
- D. Queues match agents to an appropriate interaction using ACD
Answer: D
NEW QUESTION # 38
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. Dynamic Views
- B. Reports
- C. All of the above
- D. Dashboards
Answer: A
NEW QUESTION # 39
When you delete a flow, it removes only the current version of the flow.
- A. True
- B. False
Answer: A
NEW QUESTION # 40
Which definition matches the After Call Work option Optional?
- A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- C. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
Answer: C
NEW QUESTION # 41
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?
- A. Inbound Call Flow
- B. In-queue Call Flow
- C. Outbound Call Flow
- D. Secure Call Flow
Answer: A
NEW QUESTION # 42
Select all the sections available to configure the global settings for a newly created flow. (Choose five.)
- A. Data
- B. Dependencies
- C. Supported Languages
- D. Actions
- E. Menus
- F. Speech Recognition
- G. Prompts
- H. Event Handling
Answer: A,B,C,D,H
NEW QUESTION # 43
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. In-Queue
- B. Inbound
- C. Secure
- D. Outbound
Answer: B
NEW QUESTION # 44
Which of the following feature is used to test the created flow before it goes live?
- A. Publish
- B. Test
- C. Validate
- D. Debug
Answer: B
NEW QUESTION # 45
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. True
- B. False
Answer: A
NEW QUESTION # 46
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(2020,5,3)
- B. MakeDateTime(2020,3,5)
- C. MakeDateTime(5,3,2020)
- D. MakeDateTime(3,5,2020)
Answer: D
NEW QUESTION # 47
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. No Entry Timeout
- B. Menu Selection Timeout
- C. Timeout
- D. Inter-Digit Timeout
Answer: D
NEW QUESTION # 48
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
- A. CRM
- B. DTMF
- C. IVR
- D. Telephony
Answer: C
NEW QUESTION # 49
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Milliseconds
- B. Minutes
- C. Microseconds
- D. Hours
- E. Seconds
Answer: B,E
NEW QUESTION # 50
When creating a schedule, which of these frequency types are available for the Repeating event feature?
(Choose four.)
- A. Daily
- B. Yearly
- C. Hourly
- D. Monthly
- E. Quarterly
- F. Weekly
Answer: A,B,D,F
NEW QUESTION # 51
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Enable speech recognition for the entire flow
- B. Company Directory speech recognition
- C. Complete match timeout
- D. Incomplete match timeout
Answer: B
NEW QUESTION # 52
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Schedule
- B. Divisions
- C. Decision
- D. Prompts
Answer: B
NEW QUESTION # 53
Architect supplies a built-in _______________ flow.
- A. Outbound Call
- B. Inbound Call
- C. Secure Call
- D. In-Queue Call
Answer: D
NEW QUESTION # 54
The FindSkill() function is not case sensitive when performing a search.
- A. True
- B. False
Answer: A
NEW QUESTION # 55
Select the container that holds an audio message and/or text-to-speech pairings on a "per language"basis.
- A. Flow
- B. Prompts
- C. DTMF
- D. IVR
Answer: B
NEW QUESTION # 56
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
Answer: B
NEW QUESTION # 57
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