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NEW QUESTION # 83
Which statement describes an end user adoption barrier?
- A. The budget is insufficient to implement the solution for a new branch of the business.
- B. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
- C. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
- D. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
Answer: D
Explanation:
Explanation/Reference: https://useriq.com/user-adoption-barriers/
NEW QUESTION # 84
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.
Answer:
Explanation:
NEW QUESTION # 85
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)
- A. employee satisfaction
- B. cost efficiency
- C. business growth
- D. time to market
- E. sustainability
Answer: B,D
NEW QUESTION # 86
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.
Answer:
Explanation:
NEW QUESTION # 87
In which lifecycle stage would a lack of skilled resources be identified as a barrier?
- A. early-stage adoption
- B. sales proof of concept
- C. solution renewal
- D. late-stage adoption
Answer: A
NEW QUESTION # 88
Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)
- A. identification of customer business outcomes
- B. alignment of key stakeholders
- C. completion of customer training
- D. scheduling of Quarterly Success Review
- E. review of product roadmap
Answer: A,B
NEW QUESTION # 89
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.
Answer:
Explanation:
NEW QUESTION # 90
How are operating expenses (OpEx) different from capital expenses (CapEx)?
- A. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.
- B. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.
- C. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.
- D. OpEx has depreciation, while there is no deprecation with CapEx.
Answer: B
NEW QUESTION # 91
Why is it convenient to tie business outcomes and the customer value proposition?
- A. Because this way you can establish fixed business goals and priorities and facilitate the deployment project management.
- B. Because it keeps the value proposition unchanged, it is easier for stakeholders to claim for accountability.
- C. To reduce complexity for stakeholders, it is easier for them to describe the benefits and to influence others to gain support.
- D. Because it accelerates the time to market of new products and solutions while maintaining a reasonable cost structure.
Answer: C
NEW QUESTION # 92
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. limited telemetry
- B. business misalignment
- C. lack of common features
- D. lack of communication
- E. purchase policy process
Answer: C,D
NEW QUESTION # 93
What is the customer success objective of a Quarterly Success Review?
- A. Align work effort to outcomes.
- B. Create a success plan.
- C. Evaluate renewal contract.
- D. Introduce new products and services.
Answer: B
NEW QUESTION # 94
Which statement describes the difference between customer success and customer sales?
- A. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
- B. Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer's portfolio. - C. Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline. - D. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
Answer: D
NEW QUESTION # 95
What is the main objective of customer success?
- A. customer's reduction of risk
- B. known and unknown features of our product and solutions
- C. customer's return on investment
- D. outcomes customers are trying to achieve
Answer: D
NEW QUESTION # 96
What is a common indicator of customer health?
- A. number of licenses purchased
- B. customer satisfaction metric
- C. number of services purchased
- D. amount of money spent on the solution
Answer: B
NEW QUESTION # 97
Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?
- A. prescriptive
- B. predictive
- C. descriptive
- D. diagnostic
Answer: C
NEW QUESTION # 98
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