[Jan-2022] Pegasystems PEGAPCSA86V1 Exam Practice Test Questions - ExamPrepAway
Updated Certification Exam PEGAPCSA86V1 Dumps - Practice Test Questions
NEW QUESTION 10
You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?
- A. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
- B. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
- C. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
- D. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
Answer: D
NEW QUESTION 11
DRAG DROP
Select each task on the left and drag it to the corresponding Application Development Studio on the right, where the task can be completed.
Answer:
Explanation:
NEW QUESTION 12
A restaurant has a case type that allows customer to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.
If the catering is not requires are given a rental rate quote.
If customers indicate that want the restaurant to cater the event, they must provide menu preferences and schedule an appointment to do menu before they are given a quote.
Which two options would you use to configure the case type to achieve the requested behavior? (Choose Two.)
- A. Create a process for customers to indicate menu preference and schedule the menu testing appointment. Add the process as a case-wide optional action.
- B. Create a check box for customer to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box.
- C. Create a check box for customer to indicate whether they want the restaurant to cater the event. Create a selection with the menu preferences and scheduling feature that has a Visible when condition.
- D. Create a process for providing menu preferences and scheduling the menu appointment. Create a parallel process for providing the customer with the rental rete quote.
Answer: B,C
NEW QUESTION 13
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
- A. Phone a customer for additional information about the caw.
- B. Text the customer with status changes in an insurance claim.
- C. Assign a new insurance claim to a case worker to process.
- D. Fax a new insurance claim to the auto repair shop.
Answer: B,D
NEW QUESTION 14
HOTSPOT
A door manufacturer offers a finite list of colors on all its doors. As part of the order, customers can select the color of the door.
Select the data page definition configuration settings to source a color drop-down list to minimize memory usage.
Answer:
Explanation:
NEW QUESTION 15
DRAG DROP
Select each description on the left and drag it to the correct property mode on the right.
Answer:
Explanation:
NEW QUESTION 16
In designing your application, you want to apply consistent visual styles to all parts of the application.
How do you meet this requirement?
- A. Specify a skin in the application rule.
- B. Apply styles to the screen layout.
- C. Use the Live Ul tool to select the skin rule.
- D. Specify a skin in the harness rule.
Answer: A
NEW QUESTION 17
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?
- A. Urgency value continues to increment as configured.
- B. The user is notified that the maximum urgency has been reached.
- C. Service level processing is halted until the assignment is completed.
- D. Urgency value remains at 100, but other service level processing continues.
Answer: D
NEW QUESTION 18
A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address .
How do you configure this requirement?
- A. Add a case-wide optional action to the workflow for the address submission.
- B. Add a case-wide optional process to the case workflow to perform the address change.
- C. Add an alternate stage to the case life cycle to change the address.
- D. Add a button to each assignment to present the customer with a form to submit a new address.
Answer: B
NEW QUESTION 19
You are implementing a data entry screen to include an asset ID field to track company equipment. All asset IDs are eight characters in length. The first three characters are letters followed by a five-digit number .
Which validation approach restricts entries to the required format?
- A. Edit Validate rule
- B. Validate rule
- C. Text data type
- D. Min/Max characters
Answer: A
NEW QUESTION 20
You are designing a form for an online bookstore to display new arrivals. In the form, the book cover pictures are displayed in a row, like words in a sentence. Once the row reaches the full width of the screen, it wraps around to begin a new row .
Which layout do you use to display the book cover pictures?
- A. Column layout
- B. Screen layout
- C. Dynamic layout
- D. Repeating layout
Answer: C
NEW QUESTION 21
Identify the two requirements that are satisfied by using a data transform. (Choose two.)
- A. Validate the format of a property value.
- B. Display the same data on multiple user views.
- C. Convert integer data to text data.
- D. Copy an existing order to a new case.
Answer: B,D
NEW QUESTION 22
An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery times and remove courier services that fail to meet delivery metrics .
Which two options are required to allow local warehouse managers to update courier service records in production? (Choose two.)
- A. Delegate the records for the courier service data type.
- B. Define an approval process for adding and removing courier services.
- C. Create an access group for local warehouse managers.
- D. Enable rule checkout for the local warehouse managers.
Answer: A,C
NEW QUESTION 23
A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item.
Which recipient role do you select to configure this requirement?
- A. Configure the email to go to an interested person.
- B. Configure the email to go to an owner.
- C. Configure the email to go to a customer.
- D. Configure the email to go to a work queue.
Answer: D
NEW QUESTION 24
With Pega's Situational Layer Cake approach, how do you configure a regional variation for Human Resources (HR) time off cases?
- A. Create a rule for the variation and add it to a secondary common application layer.
- B. Create a rule for the variation and replace the existing HR time off rule in the application common layer.
- C. Create a rule for the variation and add the rule to the layer for the region.
- D. Create a rule for the variation and add the rule to the common layer of the application.
Answer: A
NEW QUESTION 25
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