Pass Loyalty Management Salesforce-Loyalty-Management exam [Oct 02, 2023] Updated 50 Questions
Salesforce Salesforce-Loyalty-Management Actual Questions and 100% Cover Real Exam Questions
NEW QUESTION # 30
What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?
- A. Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
- B. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
- C. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
- D. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
Answer: A
NEW QUESTION # 31
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
- A. March 16, 2020.
- B. December 31, 2023
- C. December 31, 2024
B, March 31 2024
Answer: A
NEW QUESTION # 32
What three facts should the administrator consider when creating and managing member groups?
- A. Groups are associate with tiers.
- B. Accrual type transactions associated with a group can be canceled.
- C. Vouchers can't be issued to groups.
- D. Qualifying points can't be transferred to a group.
- E. Promotions can't offered to groups.
Answer: A,B
NEW QUESTION # 33
Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?
- A. Process large volumes of transactions
- B. Process zip files full of Loyalty Transactions coming from point-of-sales systems
- C. Load large volumes of external data coming from external systems
- D. Tracks the status and health of batch jobs
Answer: A,D
NEW QUESTION # 34
What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three
- A. Activate and Publish the Segment
- B. Enable Connector Settings on all the Loyalty Objects
- C. Enable Service Connector for Promotion Escalations.
- D. Transmit Loyalty Promotion Segments to Marketing Cloud
- E. Automatically Generate a New Individual Relationship
Answer: A,C,E
NEW QUESTION # 35
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?
- A. Name, Partnership Start Data, Industry, Status, Billing Type
- B. Name, Partnership Start Data, Billing Type, Status, Type
- C. Name, Partnership Start Data, Industry, Status, Type
- D. Name, Program, Program Partnership Category, Type, Billing Type
Answer: C
NEW QUESTION # 36
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?
- A. Confirm the program and member are in an active status
- B. Confirm the member is assign to the correct tier and that tier has benefits
- C. Adjust points on the member record to trigger member benefits actions
- D. Issue a promotion to the member of the mission benefits
Answer: B
NEW QUESTION # 37
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?
- A. Choose ''Category'' option and map the Chocolate cookies to the partner.
- B. Add the partner in the Lookup on the Chocolate cookie product.
- C. Add the partner in the lookup on the snack product
- D. Choose ''Product" option and map the green soda to the partner
Answer: C,D
NEW QUESTION # 38
The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?
- A. Loyalty Segments
- B. Loyalty Tiers
- C. Loyalty product Pricing
- D. Member Rewards and Benefits
Answer: B,D
NEW QUESTION # 39
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?
- A. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2
- B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
- C. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
- D. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
- E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
Answer: B,D,E
NEW QUESTION # 40
A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?
- A. On the Member Benefit Related List, linked to Loyalty Program Member
- B. On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member
- C. On the Voucher Related List, linked to Loyalty Program member
- D. On the Transaction Journal Related List, Linked to Loyalty Program Member
Answer: B
NEW QUESTION # 41
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?
- A. Loyalty Analytics admin
- B. Data Pipelines Base User
- C. CLAAnalytics Base Admin
- D. Rule Engine Designer
Answer: B
NEW QUESTION # 42
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
- A. Enable Service Connector for Promotion Escalations.
- B. Activating and Publishing the Segment
- C. Send Loyalty Promotion Segments to marketing Cloud
- D. Automatically Add a New Individual Relationship
- E. Enable Connector Settings on all the Loyalty Objects
Answer: B,D,E
NEW QUESTION # 43
A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?
- A. Create a new segment within CDP.
- B. Add the Segmented "Loyalty program members" to a new "Campaigns".
- C. Create a custom report using "Salesforce reports".
- D. "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
Answer: A,D
NEW QUESTION # 44
What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?
- A. To create unified profile from multiple source of truth and build a golden record.
- B. To enable the purchasing of products and take payment.
- C. To be able to send personalized marketing emails in batches.
- D. To offer promotions in real-time to customers.
Answer: D
NEW QUESTION # 45
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
- A. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
- B. Contact Loyalty Program Member, and Loyalty Member Tier
- C. Voucher Definition, products, and Loyalty Member Tier
- D. Contact, Account, and Opportunity
Answer: B
NEW QUESTION # 46
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
- A. Modify the Marketing user profile to include permission to run reports.
- B. Search Salesforce AppExchange for Loyalty Analytics apps.
- C. Create a permission set to run reports and assign it to marketing users.
- D. Enable CRM Analytics and create a Loyalty app.
Answer: D
NEW QUESTION # 47
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
- B. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- C. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - D. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
Answer: D
NEW QUESTION # 48
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