Pass Microsoft 365 Certified: Teams Voice Engineer Expert MS-720 exam [Oct 23, 2023] Updated 123 Questions
Microsoft MS-720 Actual Questions and 100% Cover Real Exam Questions
The MS-720 certification exam covers a range of topics, including voice routing, call management, and quality of service. It also tests an individual's knowledge of Microsoft Teams Voice components such as Direct Routing, Calling Plans, and Phone System. Microsoft Teams Voice Engineer certification exam is ideal for individuals who want to advance their career in Microsoft Teams Voice Engineering or for businesses looking to validate the skills of their IT staff. Passing the MS-720 certification exam demonstrates an individual's ability to design, implement and manage Microsoft Teams Voice solutions effectively.
The MS-720: Microsoft Teams Voice Engineer Exam is a comprehensive exam that covers a wide range of topics related to Microsoft Teams voice solutions. MS-720 exam covers topics such as configuring voice policies, call routing, call quality, and troubleshooting voice issues. MS-720 exam also covers topics related to integrating Microsoft Teams with on-premises telephony systems.
NEW QUESTION # 60
You have a Microsoft Teams Phone deployment.
You have two users that must receive calls for one another. When a call is received by one user, the other user must only receive a visual notification.
What should you use?
- A. call delegation
- B. call parte and retrieve
- C. group call pickup
- D. a calling policy
- E. call forwarding
Answer: D
NEW QUESTION # 61
Your company has a main office in New York and a branch office in Calgary. All offices connect to each other by using a dedicated WAN.
You have a Microsoft Teams Phone deployment.
You need to recommend a Direct Routing solution that meets the following requirements:
* If a Session Border Controller (SBQ fails in the New York office, PSTN services must remain available through a local PSTN egress in New York. The Calgary office must prioritize a local PSTN egress and ensure that PSTN services remain available in the event of a local SBC outage.
* The number of SBCs must be minimized.
What should you recommend for each office? To answer, drag the appropriate components to the correct offices. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 62
You are optimizing a network to better support voice and collaboration workloads in Microsoft Teams. When the users are at a specific corporate site, you need to prevent the users from adding video during calls. Solution: You run New-CsTeams-MeetingPolicy and set the -MediaBitRateKb parameter set to 1.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 63
Your company has an on-premises deployment of Microsoft Skype for Business Server 2015 with CU8 that Is configured for hybrid connectivity You are migrating to Microsoft Teams Phone. A Direct Routing trunk is used for PSTN connectivity. The company requires that phone number assortments be performed in Active Directory.
You plan to create a call queue that will service users both on-premises and in the cloud.
You need to create and assign a resource account for the call queue. The call queue must be able to teach users regardless of which platform they are on.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - From the Skype for Business...
2 - Assign the resource account...
3 - From Org-wide settings...
NEW QUESTION # 64
Your company is migrating from a legacy PBX system to Microsoft Teams.
The phone number range is +1-423-555-1xxx. The PBX system uses four-digit dialing internally. Extensions are the last four digits of the number.
You need to ensure that you can use four-digit dialing for your numbers in Teams. The solution must minimize administrative effort. How should you configure the normalization rule? To answer, select the appropriate options in the answer are a. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 65
You have a Microsoft Teams Phone deployment. Direct Routing is enabled for all users. The users can place and receive PSTN calls. You are implementing emergency numbers in Teams.
You need to remove the + symbol from any three-digit calls to the Session Border Controller (SBC)..
How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets.
Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application, email Description automatically generated
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/new-csteamstranslationrule?view=skype-ps
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-translate-numbers
NEW QUESTION # 66
You need to recommend a solution for the new United Kingdom retail site. The solution must meet the technical requirements. Which three actions should you include in the recommendation? Each correct answer presents part of the solution. NOTE Each correct selection is worth one point.
- A. From the Microsoft Teams admin center, assign a calling policy to the users.
- B. From the Microsoft 36S admin center, create a support ticket to request five phone numbers.
- C. From the Microsoft Teams admin center, modify the dial-out settings of the users.
- D. From the Microsoft Teams admin center, assign a voice routing policy to the users.
- E. From the Microsoft 365 admin center, modify the office phone numbers of the users.
- F. From the Microsoft Teams admin center, assign the phone numbers to the users.
- G. From the Microsoft Teams admin center, order five user numbers.
Answer: C,D,G
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/getting-phone-numbers-for-your-users
Topic 2, Contoso
General Overview
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD Connect Domain controllers run Windows Server 2019.
Physical Locations
Contoso has offices in Toronto, New York, and London. Contoso has a manufacturing facility in Vancouver.
Contoso has a global sales team that works remotely without a physical corporate office.
Active Directory Environment
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD Connect. Domain controllers Windows Server 2019.
Microsoft Office 365
Contoso has a Microsoft 365 subscription. All users are assigned Microsoft 365 F3 licenses. Contoso uses Microsoft Exchange Online for email.
Network Infrastructure
All the offices connect to each other by using a private WAN. The Toronto office has a 1 -Gbps internet circuit and the London office has a 100-Mbps internet circuit. Internet access for all the offices is provided through the Toronto and London offices.
The remote sales team users connect to the network by using VPN connections. The remote users use various connection types, including wireless and mobile.
Skype for Business Server traffic for the remote users is routed through the VPN connections.
Telephony
Contoso uses a centralized Skype for Business Server 2015 deployment configured for disaster recovery between the Toronto and London datacenters.
Each frontend pool connects to the PSTN through a pair of managed Session Border Controllers (SBCs) that provide Enterprise Voice and dial-in conferencing.
Contoso has a Skype for Business Server Survivable Branch Appliance (SBA) and a local SBC that connect to a Primary Rate Interface (PRO in the Vancouver manufacturing facility.
Contoso has hybrid connectivity deployed between Skype for Business Server and Office 365.
All SBCs are Microsoft Teams-certified.
The returns department has an auto attendant that uses an ID of [email protected].
Planned Changes
Contoso plans to migrate all existing services from Skype for Business Server to Teams.
Direct Routing will be deployed for the existing SBCs.
Existing meeting rooms have Skype for Business Server video endpoints that are Skype for Business Server-certified. The endpoints are not Teams-certified.
You plan to use the video endpoints in Teams until the equipment is replaced with Microsoft Teams Rooms.
A limited pilot of the Teams migration and the Direct Routing deployment will occur in the Vancouver facility before deployment to the entire company.
Technical Requirements
Contoso identifies the following technical requirements:
* During the limited pilot, the media path must be optimized.
- Media flow/ for the remote sales team users must be optimized.
Contoso identifies the following technical requirements:
* During the limited pilot, the media path must be optimized.
* Media flow/ for the remote sales team users must be optimized.
* All sales team users require inbound toll free audio conferencing-
* Users in the Vancouver facility must be able to place emergency calls regardless of internet availability.
* When users in the returns department dial out, the outbound calls must display Contoso and the department's phone number.
* The video endpoints for the existing meeting rooms must be able to be used for both voice and video conferencing in Teams meetings. All sales team users require inbound toll free audio conferencing-
* Users in the Vancouver facility must be able to place emergency calls regardless of internet availability.
* When users in the returns department dial out, the outbound calls must display Contoso and the department's phone number.
* The video endpoints for the existing meeting rooms must be able to be used for both voice and video conferencing in Teams meetings.
NEW QUESTION # 67
You create a network region Region1 in Microsoft Teams.
You are adding a network site to Region1. The site has a 1.5-Mb connection.
You need to ensure that all users at the site have a good voice experience.
What should you do?
- A. Assign the Region1 users a meeting policy that has a media bit rate of 1,500 Kbps.
- B. Run the Microsoft 365 network connectivity test tool.
- C. Create and assign a Teams Network Roaming Policy that has IP video disabled.
- D. Tag all traffic with a DSCP value of 46.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-gb/powershell/module/skype/new-csteamsnetworkroamingpolicy?view=skype-ps
NEW QUESTION # 68
You have a Microsoft Teams Phone deployment.
You are deploying a new remote site.
You have a Session Border Controller (SBC) that has an E1/T1 Primary Rate Interface (PRI) deployed to the remote site.
You plan to deploy a Survivable Branch Appliance (SBA) to ensure PSTN connectivity.
Which type of endpoints is supported by the SBA?
- A. call queues in Microsoft Teams
- B. Microsoft Teams Windows desktops
- C. Microsoft Teams panels
- D. audio conferencing in Microsoft Teams
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-survivable-branch-appliance
NEW QUESTION # 69
You have a Microsoft Teams Phone deployment in an office.
When a user dials an emergency number, the safety team for the office is notified.
Your company opens a new office that has a Teams Phone deployment
You need to ensure that the safety team for the new office is notified when an emergency call is placed from that office.
How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets. Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 70
You need to recommend a solution for the new United Kingdom retail site. The solution must meet the technical requirements. Which three actions should you include in the recommendation? Each correct answer presents part of the solution. NOTE Each correct selection is worth one point.
- A. From the Microsoft Teams admin center, assign a calling policy to the users.
- B. From the Microsoft 36S admin center, create a support ticket to request five phone numbers.
- C. From the Microsoft Teams admin center, modify the dial-out settings of the users.
- D. From the Microsoft Teams admin center, assign a voice routing policy to the users.
- E. From the Microsoft 365 admin center, modify the office phone numbers of the users.
- F. From the Microsoft Teams admin center, assign the phone numbers to the users.
- G. From the Microsoft Teams admin center, order five user numbers.
Answer: C,D,G
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/getting-phone-numbers-for-your-users
NEW QUESTION # 71
You have a Microsoft Teams Phone deployment
You use Direct Routing with a Survivable Branch Appliance (SBA) at a site.
The site experiences an extended internet outage.
Which three PSTN calling scenarios are possible during the outage? Each coned answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. outbound PSTN calls
- B. call transfer of PSTN calls
- C. dynamic emergency calling
- D. hold and resume of PSTN calls
- E. inbound PSTN calls
Answer: A,C,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/skypeforbusiness/plan-your-deployment/enterprise-voice-solution/enterprise-vo
NEW QUESTION # 72
You are deploying Microsoft Teams Calling Plans to three users as shown in the following table.
You need to resolve the issues.
What should you assign to each user? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 73
You have a Microsoft Teams Phone deployment.
You have a dial plan that contains the following normalization rule:
* Pattern: ^8?(\d{7})$
* Translation: +1330$1
How will the phone numbers be normalized? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Text, table Description automatically generated
NEW QUESTION # 74
You are enabling users for Direct Routing.
You already assigned licenses to the users.
You need to complete the user setup.
Which two cmdlets should you run? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Set-CsOnlineVoiceUser
- B. Grant-CsVoicePolicy
- C. Set-CsUser
- D. Grant-CsOnlineVoiceRoutinePolicy
- E. Set-CsUSerPstnSettings
Answer: C,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-enable-users
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-voice-routing
NEW QUESTION # 75
You are replacing the on-site PBX at the Georgia warehouse with Teams.
You need to maintain the functionality of the PBX after migrating to Teams.
Which sequence of steps should you perform? To answer, drag the appropriate steps to the correct locations. Each step may be used once, more than once, or not at all You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-emergency-calling-policies
NEW QUESTION # 76
You are configuring the new call queue to replace the response group.
Which setting should you disable to ensure that the agents can receivecalls from the call queue?
- A. Music on hold
- B. Attendant routing
- C. Round robin
- D. Conference mode
Answer: D
NEW QUESTION # 77
You need to connect the analog intercoms to Teams Phone.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create a trusted application endpoint for Teams.
- B. Create a resource account for each intercom.
- C. Register the ATAs with a Teams-certified SBC.
- D. Create a configuration profile for IP phones.
- E. Enable Direct Routing to a Teams-certified SBC.
Answer: C,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-analog-devices
NEW QUESTION # 78
Your company uses a third-party ticketing system.
You need to send an alert to the ticketing system when an IP phone goes offline.
What should you do?
- A. Add a webhook.
- B. Add a configuration profile for the IP phones.
- C. Create a live events policy.
- D. Add a channel alert.
Answer: A
Explanation:
Topic 1, Contoso Case Study 2
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, dick the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment and problem statements- If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
General Overview
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD Connect Domain controllers run Windows Server 2019.
Physical Locations
Contoso has offices in Toronto, New York, and London. Contoso has a manufacturing facility in Vancouver.
Contoso has a global sales team that works remotely without a physical corporate office.
Active Directory Environment
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD Connect. Domain controllers Windows Server 2019.
Microsoft Office 365
Contoso has a Microsoft 365 subscription. All users are assigned Microsoft 365 F3 licenses. Contoso uses Microsoft Exchange Online for email.
Network Infrastructure
All the offices connect to each other by using a private WAN. The Toronto office has a 1 -Gbps internet circuit and the London office has a 100-Mbps internet circuit. Internet access for all the offices is provided through the Toronto and London offices.
The remote sales team users connect to the network by using VPN connections. The remote users use various connection types, including wireless and mobile.
Skype for Business Server traffic for the remote users is routed through the VPN connections.
Telephony
Contoso uses a centralized Skype for Business Server 2015 deployment configured for disaster recovery between the Toronto and London datacenters.
Each frontend pool connects to the PSTN through a pair of managed Session Border Controllers (SBCs) that provide Enterprise Voice and dial-in conferencing.
Contoso has a Skype for Business Server Survivable Branch Appliance (SBA) and a local SBC that connect to a Primary Rate Interface (PRO in the Vancouver manufacturing facility.
Contoso has hybrid connectivity deployed between Skype for Business Server and Office 365.
All SBCs are Microsoft Teams-certified.
The returns department has an auto attendant that uses an ID of [email protected].
Planned Changes
Contoso plans to migrate all existing services from Skype for Business Server to Teams.
Direct Routing will be deployed for the existing SBCs.
Existing meeting rooms have Skype for Business Server video endpoints that are Skype for Business Server-certified. The endpoints are not Teams-certified.
You plan to use the video endpoints in Teams until the equipment is replaced with Microsoft Teams Rooms.
A limited pilot of the Teams migration and the Direct Routing deployment will occur in the Vancouver facility before deployment to the entire company.
Technical Requirements
Contoso identifies the following technical requirements:
* During the limited pilot, the media path must be optimized.
- Media flow/ for the remote sales team users must be optimized.
Contoso identifies the following technical requirements:
* During the limited pilot, the media path must be optimized.
* Media flow/ for the remote sales team users must be optimized.
* All sales team users require inbound toll free audio conferencing-
* Users in the Vancouver facility must be able to place emergency calls regardless of internet availability.
* When users in the returns department dial out, the outbound calls must display Contoso and the department's phone number.
* The video endpoints for the existing meeting rooms must be able to be used for both voice and video conferencing in Teams meetings. All sales team users require inbound toll free audio conferencing-
* Users in the Vancouver facility must be able to place emergency calls regardless of internet availability.
* When users in the returns department dial out, the outbound calls must display Contoso and the department's phone number.
* The video endpoints for the existing meeting rooms must be able to be used for both voice and video conferencing in Teams meetings.
NEW QUESTION # 79
You have a Microsoft Teams Phone deployment.
You need to implement Local Media Optimization for Direct Routing users at a site.
Users at the site frequently perform the following actions:
Which action will be affected by implementing Local Media Optimization?
- A. Transfer calls to other users.
- B. Escalate calls to conference calls
- C. Park calls.
- D. Place calls on hold.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-media-optimization#known-issues
NEW QUESTION # 80
Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.
The help desk receives reports that several user phones fail to lock automatically after the timeout period.
You need to verify whether the configuration profile is applied to the problematic phones.
Solution: From Devices in the Microsoft Teams admin center, you locate each affected phone and review the settings on the Details tab.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 81
Your company has offices in Paris and London.
You are migrating from an on-premises PBX telephony solution to a Microsoft Teams Phone deployment that uses Direct Routing. You plan to use the existing telephony earner. The new solution will provide telephony services to users m both offices.
You need to recommend a solution that is the most resistant to possible failures. The solution must ensure that calls are routed through each user's respective office.
Which two actions should you include in the recommendation? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point
- A. Configure a single voice routing policy for all users.
- B. Configure voice routing policies for each office.
- C. Deploy a highly available Session Border Controller (SBC) pair to each office.
- D. Deploy one Session Border Controller SBC) to each office. Configure the SBCs as a high-availability pair.
Answer: B,D
NEW QUESTION # 82
Your company currently allows call park lot all PSIN users. The call pack policies are configured as shown in the exhibit. (Click the Exhibit tab.)
You have a Microsoft 365 group named Help Desk.
You need to ensure that only the Help Desk group can use call park. The solution must minimize the number of policies and administrative effort.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. In the Global (Org-wide default) policy, set Allow call park to Off.
- B. Create a new call park policy named Policy1 and set Allow call park to On
- C. Create a new call park policy named Policy2 and set Allow call park to Off.
- D. Assign Policy1 to the Help Desk group.
- E. Assign Policy2 to all users.
- F. Assign the Global (Org-wide default) policy to the users in the Help Desk group.
Answer: A,B,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/call-park-and-retrieve
NEW QUESTION # 83
You are planning a Microsoft Teams Phone deployment. That will use Direct Routing. You need to allow traffic from Microsoft 365 to a Session Border Controller (SBC). Which IP address ranges should you allow through the firewall?
- A. 132.245.0.0/16and40.104.0.0/15
- B. 10.10.0.0/24 and 10.11.0.0/24
- C. 8.8.8.8/32 and 4422/32
- D. 52.112.0.0/14 and 52.120.0.0/14
Answer: D
NEW QUESTION # 84
......
The Microsoft MS-720 exam covers a range of topics, including configuring voice routing, managing voice policies, implementing emergency calling, and troubleshooting common issues. Candidates are also tested on their ability to integrate Microsoft Teams Voice with other Microsoft technologies, such as Exchange Online and Skype for Business.
Microsoft MS-720 Real 2023 Braindumps Mock Exam Dumps: https://www.examprepaway.com/Microsoft/braindumps.MS-720.ete.file.html
MS-720 Free Exam Questions and Answers PDF Updated on Oct-2023: https://drive.google.com/open?id=1aeODvL-KOfkfRLnEJkIx7VPiDFheYlmI