Pass Your ServiceNow Exam with CIS-ITSM Exam Dumps (Updated 115 Questions)
CIS-ITSM Exam Dumps - ServiceNow Practice Test Questions
The CIS-ITSM Certification Exam is a comprehensive assessment that covers a wide range of ITSM topics, including incident management, problem management, change management, service catalog, and service level management. CIS-ITSM exam also evaluates a candidate's knowledge of ITIL best practices and their ability to apply them in a ServiceNow environment.
Achieving the ServiceNow CIS-ITSM certification can offer various benefits to IT professionals. It can help individuals enhance their career prospects and open up new opportunities in the IT service management domain. It can also demonstrate an individual's commitment to their profession and their willingness to stay up-to-date with the latest technologies and trends in the industry.
ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is a credential designed to validate the expertise and knowledge of professionals working in the IT Service Management domain. Certified Implementation Specialist - IT Service Management certification exam is intended for individuals who have experience in configuring and implementing ServiceNow ITSM applications. CIS-ITSM exam is designed to test the knowledge and abilities of professionals in areas such as ITIL, ServiceNow ITSM, and ServiceNow platform architecture.
NEW QUESTION # 10
Knowledge Ratings are stored in the _________ table.
- A. Knowledge Base [kb_knowledge_base]
- B. Knowledge Feedback [kb_feedback]
- C. Knowledge [kb_knowledge]
- D. Knowledge Searches [ts_query_kb]
Answer: B
NEW QUESTION # 11
Inbound Actions can be configured to enable creating or updating incidents.
- A. True
- B. False
Answer: A
NEW QUESTION # 12
What is the relationship between User table and Role table?
- A. One-to-one
- B. Many-to-many
- C. One-to-many (one role can be assigned to many users)
- D. One-to-many (one user can have many roles)
Answer: B
Explanation:
Explanation
One user can have many roles and a role can be assigned to many users.
NEW QUESTION # 13
An Apex Trigger creates a Contract record every time an Opportunity record is marked as Closed and Won.
This trigger is working great, except (due to a recent acquisition) historical Opportunity records need to be loaded into the Salesforce instance.
When a test batch of records are loaded, the Apex Trigger creates Contract records. A developer is tasked with preventing Contract records from being created when mass loading the Opportunities, but the daily users still need to have the Contract records created.
What is the most extendable way to update the Apex Trigger to accomplish this?
- A. Use a List Custom Setting to disable the Trigger for the user who does the data loading.
- B. Add a Validation Rule to the Contract to prevent Contract creation by the user who does the data loading.
- C. Use a Hierarchy Custom Setting to disable the Trigger for the user who does the data loading.
- D. Add the Profile Id of the user who does the data loading to the Trigger so the Trigger won't fire for this user.
Answer: C
NEW QUESTION # 14
What are the components of a Flow Action?
- A. Processes, Subprocess aid Action Steps
- B. Inputs Action Steps and Outputs
- C. Indexes, Processes and Outputs
- D. Inputs Processes, Subprocesses and Outputs
Answer: B
NEW QUESTION # 15
On the Release record, what are the available options on the Release phase list?
- A. Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot
- B. Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot
- C. Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance
- D. Analyze, Design, Development, Build, Roll-out, QA, User Acceptance
Answer: C
NEW QUESTION # 16
How is access to knowledge articles administered?
- A. Filter Conditions on the knowledge base
- B. User Criteria and Entitlements
- C. User Roles
- D. User Criteria and User Roles
Answer: D
NEW QUESTION # 17
What is the default number of days (integer) after which Resolved Incidents are automatically closed?
- A. One Day
- B. Five Days
- C. Three Days
- D. Five working days
Answer: D
Explanation:
NEW QUESTION # 18
In the baseline configuration for change management, how do users access approved Standard Change Templates?
- A. Browse for Standard Changes within the Technical Catalog
- B. Apply a template to a new Change form
- C. Standard Change Catalog
- D. Standard Change Proposal table
Answer: C
NEW QUESTION # 19
An Apex trigger creates an Order__c record every time an Opportunity is won by a Sales Rep. Recently the trigger is creating two orders.
What is the optimal method for a developer to troubleshoot this?
- A. Turn off all Workflow Rules, then turn them on one at time to see which one causes the error.
- B. Set up debug logging for every Sales Rep, then monitor the logs for errors and exceptions.
- C. Run the Apex Test Classes for the Apex trigger to ensure the code still has sufficient code coverage.
- D. Add system.debug() statements to the code and use the Developer Console logs to trace the code.
Answer: D
NEW QUESTION # 20
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
- A. States for the requested item records can be renamed
- B. Define a Service Level Agreement for a stage
- C. Estimated durations can be set
- D. Stage labels and names can be changed
Answer: C,D
NEW QUESTION # 21
What Knowledge Management capability allows users to ask and answer questions amongst peers within a Knowledge Base?
- A. Feedback
- B. Social Q&A
- C. Collaboration
- D. Connect Chat
Answer: B
NEW QUESTION # 22
A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.
Why is the sales manager receiving "insufficient privileges" error when viewing a contact?
- A. The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.
- B. The contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role.
- C. The account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role.
- D. The contact owner has NOT selected the option to share contacts with others in the role hierarchy.
Answer: B
NEW QUESTION # 23
Which table does the "Knowledge Base" table extend from?
- A. kb_knowledge
- B. task
- C. None of the listed answers
- D. kb_knowledge_core
Answer: C
Explanation:
Knowledge Base table doesn't extend from any other table.
NEW QUESTION # 24
What should you use to capture data in a grid layout on a catalog item?
- A. Grid variable
- B. Multi-row variable set
- C. Cascade variable
- D. Enable set
Answer: B
NEW QUESTION # 25
A company represents their customers as Accounts in Salesforce. All customers have a unique Customer_Number__c that is unique across all of the company's systems. They also have a custom Invoice__c object, with a Lookup to Account, to represent invoices that are sent out from their external system. This company wants to integrate invoice data back into Salesforce so Sales Reps can see when a customer is paying their bills on time.
What is the optimal way to implement this?
- A. Create a cross-reference table in the custom invoicing system with the Salesforce Account ID of each Customer and insert invoice data nightly.
- B. Query the Account Object upon each call to insert invoice data to fetch the Salesforce ID corresponding to the Customer Number on the invoice.
- C. Use Salesforce Connect and external data objects to seamlessly import the invoice data into Salesforce without custom code.
- D. Ensure Customer_Number__c is an External ID and that a custom field Invoice_Number__c is an External ID and Upsert invoice data nightly.
Answer: D
NEW QUESTION # 26
A developer gets an error saying "Maximum Trigger Depth Exceeded."
What is a possible reason to get this error message?
- A. A trigger is recursively invoked more than 16 times.
- B. There are numerous DML operations in the trigger logic.
- C. The SOQL governor limits are being hit.
- D. A Process Builder is running that sends mass emails.
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION # 27
Universal Containers uses Big Objects to store almost a billion customer transactions called Customer_Transaction__b.
These are the fields on Customer_Transaction__b:
Account__c
Program__c
Points_Earned__c
Location__c
Transaction_Date_c
The following fields have been identified as Index Fields for the Customer_Transaction__b object:
Account__c, Program__c, and Transaction_Date__c.
Which SOQL query is valid on the Customer_Transaction__b Big Object?
- A. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c EXCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
- B. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__bWHERE Account__c = '001R000000302D3' AND Program__c ='Shoppers' AND Transaction_Date__c=2019-05-31T00:00Z
- C. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c INCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
- D. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c LIKE 'Shop%' AND Transaction_Date__c=2019-05-31T00:00Z
Answer: B
NEW QUESTION # 28
What are the Release types available on the baseline release record?
- A. Alpha, Beta, Snapshot, Nightly, Milestone, Release Candidate
- B. Standard, Normal, Emergency
- C. Standard, Normal, Prototype, Patch
- D. Major, Minor Upgrade, Emergency Maintenance, Patch
Answer: D
NEW QUESTION # 29
Which table does the "Knowledge Base" table extend from?
- A. kb_knowledge
- B. task
- C. None of the listed answers
- D. kb_knowledge_core
Answer: C
Explanation:
Explanation
Knowledge Base table doesn't extend from any other table.
NEW QUESTION # 30
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