Tested Material Used To C-C4H520-02 Test Engine Exam Questions in here [Oct-2021]
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NEW QUESTION 11
Which Actions are available for a Service Techncian with in an activity report? Note: There are 3 correct answers to this question.
- A. Add Smartform
- B. Create Effort
- C. Create Equipment
- D. Send as E-mail
- E. Edit Business Partner
Answer: A,B,C
NEW QUESTION 12
You want to create a new Smartform, which fields would you define? Choose the correct answer.
- A. Description, Category, Revision, Tag
- B. Name, Description, Category, Labels
- C. Description, Revision, Type, Tag
- D. Name, Description, Revision, Type
Answer: B
NEW QUESTION 13
What can you select creating a dashboard report? Note: There are 3 correct answers to this question.
- A. Chart Title
- B. Chart Category
- C. Visualization Type
- D. Sample Chart
- E. Chart Type
Answer: A,D,E
NEW QUESTION 14
You want your customers to be able to create service request from the self-service portal. What are the pre-requisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have business rules configured
- B. You must have Auto-release of assignments
- C. You must have a portal user account
- D. You must have moment-sets defined equipment
- E. You must have Equipment records against your account
Answer: C,D,E
NEW QUESTION 15
What statements are correct regarding company types? Choose the correct answer.
- A. Usage of ERP Master data in ERP scenario
- B. Inventory Management can be used in standalone scenarios
Answer: A
NEW QUESTION 16
As a technician, you want to complete multiple activities, which processes allows you to do that in SAP Field Service management Mobile App? Choose the correct answer.
- A. Save Efforts
- B. Group Checkout
- C. Standard Checkout
- D. Complete Smartform
Answer: B
NEW QUESTION 17
Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.
- A. Edit Smartform Templates
- B. Maintain Session Configuration
- C. Perform System Monitoring
- D. Define Service workflows
Answer: B,D
NEW QUESTION 18
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By opening the Service assignments.
- B. By Setting the relevant workflow step
- C. By navigating to the address on the Service assignments.
- D. By adding a checklist
Answer: B
NEW QUESTION 19
What are activities done by the crowd owner? Note: There are 3 correct answers to this question.
- A. Check skills and certifications
- B. Plan service calls
- C. Check and approve partner documents
- D. Accept service calls
- E. Review partner details
Answer: A,C,E
NEW QUESTION 20
As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.
- A. Managers
- B. Subsidiaries
- C. Freelancers
- D. Dispatchers
- E. Partners
Answer: B,C,E
NEW QUESTION 21
Which activity execution stage is relevant for Mobile service workflows? Choose the correct answer.
- A. In Dispatching
- B. Closed
- C. In planning
- D. In execution
Answer: D
NEW QUESTION 22
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.
- A. Moment-sets
- B. Workflow assignments
- C. Branding
- D. QR Codes
Answer: D
NEW QUESTION 23
How are Labels used within the Smart forms and Feedback Module? Choose the correct answer.
- A. To identify the elements in the smart form.
- B. To act as a reference for generating a Smart form Report
- C. To add a label to be used as reference by the Field Engineer
- D. To Filter the list of Smart forms.
Answer: D
NEW QUESTION 24
How does the integration scenario with S/4HANA look like? Choose the correct answer.
- A. Service request is created in S4/HANA, planning and dispatching is done in S/4HANA and execution is done via S/4HANA Mobile app
- B. Service request is created in S4/HANA, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- C. Service request is created in FSM, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- D. Service request is created in FSM, planning and dispatching is done in S/4HANA and execution is done via FSM Mobile app
Answer: B
NEW QUESTION 25
Which activities can be Synchronized andviewed on mobile App? Choose the correct answer.
- A. Activity Service Call, Quotations
- B. Activity, Project,Opportunities
- C. Projects, skills, Service Call
- D. Activities, business Partner, Skills
Answer: C
NEW QUESTION 26
Which Field is Mandatory when creating a service call on SAP Field Service Mobile App? Choose the correct answer.
- A. Equipment
- B. Priority
- C. Business Partner
- D. Contact
Answer: C
NEW QUESTION 27
What does a report template contain? Note: There are 3 correct answers to this question.
- A. Output Templates
- B. Style Files
- C. Translation Files
- D. Images
- E. Integration files
Answer: B,C,D
NEW QUESTION 28
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.
- A. Setup IFlows in CPI
- B. Define value mapping for product types
Answer: A,B
NEW QUESTION 29
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.
- A. Customer Feedback Management
- B. Workforce management
- C. Parts Logistics
- D. Mobile Field service execution
Answer: A,D
NEW QUESTION 30
During which status is a Customer allowed to cancel the Service Request in Self -Service Portal? Choose the correct answer.
- A. Work
- B. Travel
- C. Open
- D. Accepted
Answer: C
NEW QUESTION 31
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