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NEW QUESTION 11
Match this tip with its design consideration. "Users should not do things more than once because it takes time and may create dirty data"
- A. Record types and page layouts
- B. Minimized redundant data entry
- C. Reduced clicks
- D. Tab and field naming
- E. Workflow rules and approvals
- F. Search
Answer: B
NEW QUESTION 12
A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report shows the relations tosales data, lead data, and analysis of campaigns?
- A. Marketing Executive
- B. BI/Analytics
- C. VP Marketing
- D. Campaign Manager
Answer: B
NEW QUESTION 13
How are members assigned to a community? (choose 2)
- A. Through their profiles
- B. Through their roles
- C. Through permission sets
- D. Through their contact record
Answer: A,C
NEW QUESTION 14
The Cloud Kicks sales team works with two different types of Leads: distributors and retailers. Cloud Kicks' management wants the sales team to follow two different lead qualification processes before converting the Lead into an Opportunity. Which three actions should a Consultant recommend to meet this requirement?
Choose 3 answers
- A. Create a new profile and only assign one Lead record type to it.
- B. Create distributor and retailer Lead record types.
- C. Create retailer and distributor Lead processes.
- D. Add Leads to different campaigns to determine if they are distributor or retailer Leads.
- E. Set up Opportunity splits to measure how different types of Leads are converted.
- F. Create Status picklist values to accommodate the different qualification statuses for different types of Leads.
Answer: B,C,F
NEW QUESTION 15
Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is
more complex and involves more stages than the shipping sales cycle. Which solution should a consultant
recommend to meet these business requirements?
- A. Create different record types and sales processes for each line of business, and assign different sales '-'
processes to each page layout - B. Create different record types and sales processes for each line of business, and assign different page '-'
layouts to each record type. - C. Create different record types and sales processes for each line of business, and use workflow field '-'
updates to assign stages. - D. Create different record types and sales processes for each line of business and assign different stages to
'-' each page layout.
Answer: B
NEW QUESTION 16
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
- A. Create an email template to send articles as PDF attachments.
- B. Enable article submission during case close.
- C. Enable article customization for open cases.
- D. Enable suggested articles on new cases.
- E. Enable agents to create their own personal articles.
Answer: A,B,D
NEW QUESTION 17
UC wants to give access to Salesforce to its sales reps on the road, even when they are in areas not covered by internet reception. What solution should a consultant propose?
- A. Custom hybrid app
- B. Salesforce Classic
- C. Salesforce1 app
- D. Salesforce Touch
Answer: C
NEW QUESTION 18
We deal with a very large volume of merchants that fall under partner accounts. We need a way to easily track renewals for these accounts. The volume is too high to manually create renewal opportunities for each account. Is there a way to automate this?
Answer:
Explanation:
Using APEX trigger you can develop logic and create renewal opp every time when current opp is closed. This will give you great forecast of upcoming revenue and have renewal deals ready to go.
NEW QUESTION 19
The sales director at Cloud Kicks wants to ensure, on the creation of Contacts for an existing Account, that the mailing address of a contact is the same as the shipping address of the parent Account based on the postal code. Wich solution should the Consultant suggest to meet this requirement?
- A. Create a Validation rule on the Contact object to validate the ShippingPostalCode of the contact with the MalingPostalCode of the account.
- B. Create a Validation rule on the Account object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.
- C. Create a Validation rule on the Contact object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.
- D. Create a Validation rule on the Person Account object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.
Answer: C
NEW QUESTION 20
What is the capability of Chatter Groups? Choose 2 answers
- A. Chatter group owners can write a group description of any length.
- B. Administrators can choose which custom object records can be added to groups.
- C. Chatter group owners can delete other users' posts in groups they own.
- D. Administrators can assign non-unique names to any Chatter group.
Answer: B,C
NEW QUESTION 21
UC wants to give access to Salesforce to its sales reps on the road, even when they are in areas not covered by internet reception. What solution should a consultant propose?
- A. Custom hybrid app
- B. Salesforce Classic
- C. Salesforce Touch
- D. Salesforcel app
Answer: D
NEW QUESTION 22
UC would like to capture qualification information for new leads (e.g. whether or not a person is a decision
maker). The information should also appear in the contact record once the lead has been converted. Which
approach should a consultant recommended?
- A. Create a custom field on lead and contact object, advice user to select it for transfer during conversion.
- B. Create a custom field on lead and contact object, configure mapping for these two fields for conversion.
- C. Create a custom field on lead and contact object; these fields will be mapped automatically during
conversion. - D. Create a custom field on lead and contact object, utilize a trigger to transfer the value after conversion.
Answer: B
NEW QUESTION 23
Northern Trail Outfitters has a lead qualification team that does the following: * Qualifies opportunities * Converts lead into opportunities During lead conversion, the new opportunity must be assigned to the account owner. What should be created in order to meet this requirement?
- A. An assignment rule on the account
- B. An assignment rule on the opportunity
- C. A workflow on the opportunity
- D. A trigger on the opportunity
Answer: D
NEW QUESTION 24
CORRECT TEXT
What are the 5 types of dashboard components?
Answer:
Explanation:
1. Chart
2. Table 3.Gauge
4.Metric
5.VF Page
NEW QUESTION 25
How can you search for a Chatter Group?
Answer:
Explanation:
Use Global Search or use the search tools on the Groups tab.
NEW QUESTION 26
Cloud Kicks wants to sell to both consumer and Business. There will be a consumer sales team and a business sales team. Which two Salesforce functions will allow the Consultant to meet this requirement? Choose 2 answers
- A. Record Types
- B. Opportunity Teams
- C. Sales Processes
- D. Process Builder
Answer: A,C
NEW QUESTION 27
What features ofwork.com can managers use to help sales representatives meet their quotas? Choose 2 answers
- A. Coaching plans to help the sales rep drive results
- B. Coaching dashboards to monitor progress
- C. Coaching feed visible to the entire sales teams
- D. Coaching feedback that automatically adjusts the goals
Answer: A,B
NEW QUESTION 28
Your forecast is available to your manager only after you have clicked the Submit button.
- A. False
- B. True
Answer: A
NEW QUESTION 29
Currently at Cloud Kicks, the Lead Source field is used to track what event a lead originated from. The Marketing Director requested a report that shows every event a lead has attended. Which standard Salesforce functionality can a Consultant recommend?
- A. Update the Lead Source field to the most recent event a lead has attended using process builder
- B. Implement Campaigns to track events and define a Campaign Management process
- C. Create a custom field to track the second event a Lead attends
- D. Configure a custom Events object and relate it to the Load object
Answer: B
NEW QUESTION 30
Customizable Forecasting must be enabled by salesforce.com support.
- A. False
- B. True
Answer: A
NEW QUESTION 31
CORRECT TEXT
What is the benefit of Advanced Currency Management?
Answer:
Explanation:
Advanced
currency management allows you to manage dated exchange rates within opportunities using Salesforce. Dated exchange rates allow you to map a conversion rate to a specific date range.
NEW QUESTION 32
Cloud Kicks frequently has multiple sales representatives that collaborate on an Opportunity and needs Salesforce to allocate credit to each sales representative in order to track against a sales quota.
Which Salesforce feature satisfies this requirement?
- A. Public Groups
- B. Opportunity Splits
- C. Account Teams
- D. Opportunity Teams
Answer: B
NEW QUESTION 33
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