Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365 Fundamentals
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Microsoft MB-910 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Fundamentals (CRM) |
| Exam Number: | MB-910 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Exam Format: | Multiple-select, Multiple-choice |
| Exam Price: | $99 USD |
| Passing Score: | 700 |
| Certificate Validity Period: | Certification does not expire |
| Real Exam Qty: | 40-50 |
| Available Languages: | Korean, Japanese, Chinese (Simplified), English |
| Exam Duration: | 60 minutes |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam available through Pearson VUE |
| Pre Condition: | No formal prerequisites required; however, basic understanding of CRM concepts is recommended |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/certifications/exams/mb-910 |
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) | 25-30% | - Describe customer service insights
|
| Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%) | 25-30% | - Describe the sales management capabilities
|
| Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) | 10-15% | - Describe the Field Service mobile app
|
| Describe the capabilities of shared features (10-15%) | 10-15% | - Describe reporting and analytics capabilities
|
| Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) | 10-15% | - Describe segments and leads
|
Common Questions About the Microsoft MB-910 Exam
Yes — the free Microsoft Dynamics 365 Fundamentals (CRM) demo lets you evaluate question quality and analyses before paying. Purchases include 365 days of free updates, renewable afterward at 50% off.
The Microsoft Dynamics 365 Fundamentals (CRM) blueprint spans 5 domains — including Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) (10-15%), Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) (10-15%), Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) (25-30%). Read the weightings as priorities: the points concentrate where the percentages do. The full outline above covers every subtopic.
The Microsoft Dynamics 365 Fundamentals (CRM) is Microsoft's exam for the Microsoft Dynamics 365 Fundamentals certification, a Fundamentals-level credential. It's a hot topic because certified candidates stand out in job competition — the credential opens possibilities that uncertified resumes can't. Related credentials include Microsoft Certified: Dynamics 365 Fundamentals (CRM).
$99 USD per attempt; 700 to pass. Every retake bills the full fee again, so prepare properly the first time — the 161 practice questions from ExamPrepAway are the affordable rehearsal.
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60 minutes for 40-50 questions. That's a pace you can train: run timed simulations in the ExamPrepAway engine until answering at speed feels normal, and use the analyses to make every wrong answer count.
No formal prerequisites required; however, basic understanding of CRM concepts is recommended Vendors revise eligibility rules over time, so confirm the current requirements on the official page (official MB-910 exam page) before you register.
Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:
A company uses Dynamics 365 Customer Insights - Data.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:
A company uses Dynamics 365 Field Service. Technicians in the company use work orders and inspections to complete their tasks. For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:
A company uses Dynamics 365 Customer Service. The company only uses out-of-the-box features.
A customer service manager plans to use dashboards for the management team.
You need to describe which visualization should be used for each requirement.
Which visualizations should you use? To answer, drag the appropriate visualization to the correct requirement. Each visualization may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
A new salesperson has user access in Microsoft 365 and salesperson privileges in Dynamics 365 Sales.
The salesperson cannot recall the Dynamics 365 Sales app URL.
You need to provide a location where the user can access the app.
Which URL should you provide?
- A. office.com
- B. admin.powerplatform.com
- C. make.powerapps.com
- D. ponal.azure.com
Correct Answer: A 🗳️
A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Users must be able to attach notes to the proposal.
You need to recommend an app for the company. Which app should you recommend?
- A. Microsoft Teams
- B. Microsoft Excel
- C. Dynamics 365 Sales Insights
- D. Microsoft Outlook
Correct Answer: A 🗳️
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