Exam Name: Microsoft Dynamics CRM 2011 Applications
Certification Provider: Microsoft
Corresponding Certification: Dynamics GP 2011
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Instant Download Microsoft : MB2-868 Questions & Answers as PDF & Test Engine
Updated: Oct 22, 2026
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What you study for the Microsoft Dynamics CRM 2011 Applications exam does not stay in the exam room. The knowledge applies to the job itself — which is why ExamPrepAway builds its 102 practice questions around real, testable skill rather than trivia.
Microsoft MB2-868 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2011 Applications |
| Exam Number: | MB2-868 |
| Certificate Validity Period: | Retired, no active validity |
| Exam Duration: | 90–120 |
| Passing Score: | 700 / 1000 |
| Available Languages: | French, Chinese (Simplified), Italian, Portuguese (Brazil), Japanese, Russian, English, Spanish, German |
| Exam Format: | Multiple Select, Multiple Choice, Scenario-Based Questions |
| Related Certifications: | MB2-867 Microsoft Dynamics CRM 2011 Installation and Deployment MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration MB2-876 Extending Microsoft Dynamics CRM 2011 |
| Real Exam Qty: | 75–102 |
| Exam Price: | USD 150 |
| Recommended Training: | Microsoft Official Training Course 80294A Microsoft Dynamics CRM 2011 Applications Official Study Guide |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored onsite at authorized test centers; online proctoring not available |
| Pre Condition: | No official prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2011 |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/microsoft-certification/mb2-868 |
Microsoft MB2-868 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Marketing Automation Applications | 27% | - Manage marketing lists - Work with campaign responses - Use sales literature and marketing collateral - Create and manage campaigns |
| Managing Service Management Applications | 24% | - Use knowledge base articles - Create and manage service cases - Manage contracts and entitlements - Work with service dashboards and reports |
| Managing Service Scheduling Applications | 19% | - Schedule, reschedule, and manage service activities - Resolve scheduling conflicts - Set up sites, facilities, equipment, and resources - Create and configure services and selection rules - Understand service scheduling concepts |
| Managing Sales Applications | 30% | - Manage opportunities and sales pipeline - Work with accounts and contacts - Manage leads and lead qualification - Set up and track sales goals - Use products, price lists, quotes, orders, and invoices |
MB2-868 Exam FAQ and Honest Answers
Proctored onsite at authorized test centers; online proctoring not available Register for the Microsoft Dynamics CRM 2011 Applications exam through these official channels:
After booking, ExamPrepAway delivers your practice questions within 1 minute — preparation starts the same day.
ExamPrepAway issues a full refund if you take the Microsoft Dynamics CRM 2011 Applications exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The Microsoft Dynamics CRM 2011 Applications exam requires 700 / 1000 to pass, and registration costs USD 150. A failed attempt means paying the same fee again — a readiness check with the ExamPrepAway engines before booking is the cheaper option.
The official Microsoft Dynamics CRM 2011 Applications outline defines 4 domains. The leading three are Managing Marketing Automation Applications (27%), Managing Service Scheduling Applications (19%), and Managing Service Management Applications (24%). The full list is in the topics section above, and ExamPrepAway's 102 practice questions cover each one.
The Microsoft Dynamics CRM 2011 Applications exam contains 75–102 to complete within 90–120. Timed simulation in the ExamPrepAway Desktop Test Engine teaches that rhythm before exam day does.
No official prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2011 Since requirements change over time, confirm the latest on the official Microsoft exam page before scheduling.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 102 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The MB2-868 exam is a Microsoft certification exam validating the Microsoft Dynamics CRM 2011 Applications syllabus shown above. It belongs to these credential paths: MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration, MB2-867 Microsoft Dynamics CRM 2011 Installation and Deployment, MB2-876 Extending Microsoft Dynamics CRM 2011. Earning it in 2026 demonstrates ability in a form employers recognize — and ExamPrepAway prepares candidates with 102 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Microsoft recommends these training resources for the Microsoft Dynamics CRM 2011 Applications exam:
- Microsoft Official Training Course 80294A
- Microsoft Dynamics CRM 2011 Applications Official Study Guide
Follow the training with steady self-testing — the 102 practice questions from ExamPrepAway help you apply theory and fill any gaps the training leaves.
Microsoft Dynamics CRM 2011 Applications Sample Questions:
A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for
Microsoft Office Outlook.
Which of the following tasks can be performed by using Microsoft Dynamics CRM for Outlook?
- A. Automatically create contact or lead records from tracked email messages while offline.
- B. Synchronize service activity records the employee owns.
- C. Automatically create contact or lead records from tracked email messages while online.
- D. Synchronize service activity records assigned directly to resource groups of which the employee is a member.
Correct Answer: C 🗳️
Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?
- A. The Pipeline Phase field is mandatory.
- B. Opportunities can be created for leads.
- C. A Price List is required to add products to an opportunity.
- D. All quotes related to an opportunity must be in the same currency.
Correct Answer: C 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
In Microsoft Dynamics CRM 2011, which of the folowing types of activities can you distribute? (Choose all that apply.)
- A. planning activities
- B. other campaign activities
- C. phone campaign activities
- D. email campaign activities
Correct Answer: C,D 🗳️
You need to export a list of only active invoices for a specific customer from Microsoft Dynamics CRM 2011
to Microsoft Office Excel.
What should you do?
- A. In the Report Wizard, create a report with a Primary Record Type of Invoices. Then export the report to Excel.
- B. Create an Invoice View and filter the view to display active invoices. Then export the view to Excel.
- C. Open the Account Summary report of the customer, and then export the report to Excel.
- D. Open the Invoice Associated View of the customer and filter the view to display active invoices. Then export the view to Excel.
Correct Answer: D 🗳️
Which of the following record types can a Microsoft Dynamics CRM 2011 marketing list include? (Choose all that apply.)
- A. Teams
- B. Cases
- C. Accounts
- D. Leads
- E. Users
Correct Answer: C,D 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
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