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Nortel 920-167 Exam Syllabus Topics:

SectionObjectives
Topic 1: Testing and Debugging- Application validation
  • 1. Debugging development issues
  • 2. Functional testing
  • 3. Performance verification
Topic 2: Call Processing Applications- Call flow development
  • 1. Screen pop and desktop integration
  • 2. Inbound and outbound call processing
  • 3. Call routing logic implementation
Topic 3: Deployment and Maintenance- Application deployment
  • 1. Installation and configuration
  • 2. Troubleshooting and maintenance
  • 3. Version management
Topic 4: Application Development Fundamentals- Development framework
  • 1. Development environment configuration
  • 2. Application lifecycle
  • 3. Development best practices
Topic 5: Contact Center RIS.6.0 Architecture- System architecture and components
  • 1. Server and client components
  • 2. Application integration architecture
  • 3. Contact Center RIS.6.0 platform overview
Topic 6: Data Integration- External system connectivity
  • 1. Database integration
  • 2. CRM and business application integration
  • 3. Data exchange mechanisms
Topic 7: Security and Administration- Application security
  • 1. Operational administration considerations
  • 2. User permissions and access control
  • 3. Authentication and authorization
Topic 8: Communication Control and APIs- Programming interfaces
  • 1. Communication Control Toolkit APIs
  • 2. Call event handling
  • 3. Session and connection management

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