[2023] Pass Key features of CIS-HAM Course with Updated 105 Questions
CIS-HAM Sample Practice Exam Questions 2023 Updated Verified
ServiceNow CIS-HAM Exam Syllabus Topics:
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NEW QUESTION 10
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
- A. A user may have multiple roles, but a single persona
- B. Personas control access to features in the product
- C. A user may have multiple roles and personas
- D. Personas represent types of users of the product
- E. Roles represent types of users of the product
- F. Roles control access to features in the product
Answer: B,C,E,F
NEW QUESTION 11
For a model to be fully normalized, what must be added to the model record?
- A. Model number
- B. Manufacturer
- C. Owner
- D. Version
Answer: B
NEW QUESTION 12
Any normalization that has occurred on a model can be reverted by using this feature.
- A. Normalizations cannot be reverted
- B. Undo Normalization Scheduled Job
- C. Revert Normalization UI Action
- D. Rollback Normalization Business Rule
Answer: D
NEW QUESTION 13
When does hardware normalization run by default?
- A. Every 12 hours
- B. On an hourly basis
- C. Upon saving
- D. On a daily basis
Answer: C
NEW QUESTION 14
Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?
- A. Mobile Agent App
- B. Mobile ITAM App
- C. Mobile Asset App
- D. Mobile App
Answer: A
NEW QUESTION 15
How often are the tabs in the Hardware Asset dashboard updated?
- A. Daily based on scheduled job
- B. Hourly
- C. Every 15 minutes
- D. In real time
Answer: A
NEW QUESTION 16
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
- A. Memory
- B. Cost
- C. IP address
- D. Operating system
- E. CPU
Answer: B
NEW QUESTION 17
What is the default display name for an asset?
- A. An automatically generated combination of serial number and model category
- B. An automatically generated combination of serial number and model
- C. An automatically generated combination of asset tag and model category
- D. An automatically generated combination of asset tag and model
Answer: B
NEW QUESTION 18
Select the three main components of the data certification process. (Choose three.)
- A. Certify the certification
- B. Assign the certification tasks
- C. Create the certification filter
- D. Run the certification
- E. Create the certification schedule
Answer: A,C,E
NEW QUESTION 19
Which of the following are components of the asset request structure? (Choose three.)
- A. Purchase orders
- B. Stock order tasks
- C. Transfer orders
- D. Catalog tasks
- E. Procurement orders
Answer: A,D,E
NEW QUESTION 20
What is the process of restructuring data to maintain consistency?
- A. Discovery
- B. Integration
- C. Normalization
- D. Service Mapping
Answer: A
NEW QUESTION 21
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
- A. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
- B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
- C. Activate HAM and then re-run the scheduled FSM jobs
- D. No configuration is required: asset tasks automatically activate behind the scenes
Answer: C
NEW QUESTION 22
A component is considered an IT asset when you want to: (Choose three.)
- A. Track its incurred costs
- B. Manage its maintenance contracts
- C. Manage its procurement
- D. Know its relationships to a business service
- E. Track its operational information
Answer: A,B,C
NEW QUESTION 23
What are baseline asset states? (Choose three.)
- A. Consumed
- B. Retired
- C. Exported
- D. In Stock
- E. Duplicate
Answer: C,D,E
NEW QUESTION 24
When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?
- A. Coalesce
- B. Unique target
- C. Combine
- D. Unique source
- E. Consolidate
- F. Unique identifier
Answer: A
NEW QUESTION 25
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?
- A. Certificate of retirement
- B. Certificate of destruction
- C. Certificate of disposal
- D. Certificate of discharge
- E. Certificate of decommission
Answer: D
NEW QUESTION 26
Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)
- A. Expected and not found
- B. Scanned and not expected
- C. Scanned and expected
- D. New
- E. Not found
- F. Scanned
Answer: A,C,E,F
NEW QUESTION 27
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
- A. inventory_admin
- B. procurement_user
- C. itil
- D. discovery_admin
- E. asset
Answer: C
NEW QUESTION 28
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