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Upon passing the CIS-HAM exam, individuals will receive the ServiceNow Certified Implementation Specialist - Hardware Asset Management certification. Certified Implementation Specialist - Hardware Asset Management certification demonstrates to employers and peers that the individual has a deep understanding of hardware asset management principles and practices and is capable of configuring and managing hardware assets within the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification is valid for two years and can be renewed by passing a recertification exam or completing continuing education credits.
The CIS-HAM certification exam is a comprehensive and rigorous exam that validates the knowledge, skills, and abilities of professionals in managing hardware assets using ServiceNow. Certified Implementation Specialist - Hardware Asset Management certification is highly recognized in the IT industry and is a valuable asset for professionals who want to advance their career in hardware asset management. If you are a professional with experience in managing hardware assets and want to validate your skills and knowledge, then CIS-HAM certification is the right choice for you.
The CIS-HAM certification is ideal for IT professionals who work with hardware assets in their organizations, including procurement managers, IT asset managers, hardware deployment specialists, and IT operations managers. Certified Implementation Specialist - Hardware Asset Management certification helps professionals to gain a deep understanding of the ServiceNow platform's capabilities and how to leverage them to manage hardware assets effectively.
NEW QUESTION # 20
What are the three tiers of Lifecycle Management? (Choose three.)
- A. Improve efficiency
- B. Increase onboarding controls
- C. Know what you don't have
- D. Improve management controls
- E. Know what you have
Answer: A,C,D
NEW QUESTION # 21
Which catalogs support the request and procurement process? (Choose three.)
- A. Asset Catalog
- B. Product Catalog
- C. Procurement Catalog
- D. Vendor Catalog
- E. Service Catalog
Answer: A,D,E
NEW QUESTION # 22
Which applications are required to perform a blind audit of your asset inventory?
- A. ITSM Asset Management and ServiceNow Agent mobile app
- B. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
- C. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
- D. Hardware Asset Management (HAM) and Software Asset Management (SAM)
- E. ITSM Asset Management and ServiceNow My Assets mobile app
Answer: B
NEW QUESTION # 23
A component is considered an IT asset when you want to: (Choose three.)
- A. Manage its procurement
- B. Manage its maintenance contracts
- C. Track its incurred costs
- D. Know its relationships to a business service
- E. Track its operational information
Answer: A,B,C
NEW QUESTION # 24
How does an end user determine what consumables they have consumed?
- A. Navigate to Self-Service > My Hardware Asset Dashboard
- B. Navigate to Asset > Hardware Asset Dashboard
- C. Navigate to Self-Service > My Assets
- D. Navigate to Self-Service > My Consumables
Answer: D
NEW QUESTION # 25
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
- A. Hardware Model Normalization
- B. Stockrooms
- C. Asset & Model Records
- D. Mobile Asset Receiving
- E. Asset Inventory Audit
- F. Hardware Asset Dashboard
- G. Mobile My Assets
Answer: C,E,G
NEW QUESTION # 26
During an audit, when is the Expected Assets list populated in the asset audit form?
- A. Pre-populated by the asset manager before audit
- B. When the asset manager Submits the results
- C. When scanning completes
- D. When the nightly scheduled job runs
- E. When scanning begins
Answer: A
NEW QUESTION # 27
What information would you track for a configuration item (CI) versus an asset? (Choose two.)
- A. Contractual
- B. Operational
- C. Lifecycle
- D. Relationship
- E. Financial
Answer: A,E
NEW QUESTION # 28
When creating a list report that groups all assets by product model, which table is used?
- A. alm_hardware
- B. alm_model
- C. alm_model_category
- D. alm_asset
Answer: C
NEW QUESTION # 29
What is the purpose of stock rules? (Choose two.)
- A. To automatically transfer assets when a low quantity threshold is detected in a stockroom
- B. To send notifications when a low quantity threshold is detected in a stockroom
- C. To send notifications when a stock shipment arrives at a stockroom
- D. To track stock orders from a vendor
- E. To track stock movement between stockrooms
Answer: A,E
NEW QUESTION # 30
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
- A. The behavior is controlled by the configurable system property glide.ham.retire_sw().
- B. The software allocations remain with the hardware asset and need to be reclaimed manually.
- C. The software allocations are automatically returned back into inventory.
- D. The software allocations are removed from the asset, but not returned to inventory.
- E. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
Answer: B
NEW QUESTION # 31
During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?
- A. The model product is missing from the hardware model record.
- B. The model manufacturer is missing from the hardware model record.
- C. The model number is missing from the hardware model record.
- D. The model name is missing from the hardware model record.
Answer: A
NEW QUESTION # 32
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
- A. Device Type
- B. Hardware Manufacturer
- C. Hardware Normalize Key
- D. Device Name
- E. Hardware Model Library
Answer: B,C,E
NEW QUESTION # 33
Which of an organization's assets are managed using stockrooms?
- A. Just consumable assets
- B. All disposable assets
- C. All hardware and software assets
- D. All available stock, consumable or not
Answer: C
NEW QUESTION # 34
Select the three main components of the data certification process. (Choose three.)
- A. Create the certification filter
- B. Create the certification schedule
- C. Certify the certification
- D. Run the certification
- E. Assign the certification tasks
Answer: A,B,C
NEW QUESTION # 35
What is the third tier of the capability blueprint?
- A. Trustworthy data
- B. Practical management
- C. Operational integration
- D. Strategic conformance
- E. Financial management
Answer: C
NEW QUESTION # 36
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?
- A. Outbound Tracking (com.glide.outbound_tracking)
- B. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)
- C. Hardware Model Normalization (com.sn_hwnorm)
- D. Normalization Data Services Client (com.glide.data_services_canonicalization.client)
Answer: D
NEW QUESTION # 37
What information should be tracked in an asset record? (Choose two.)
- A. Logical relationships
- B. Contractual information
- C. Operational details
- D. Financial information
- E. Physical resources
Answer: A,B
NEW QUESTION # 38
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