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NEW QUESTION 138
Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references.
What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer
- A. Create separate articles without these custom fields for the Customer channel and include in the Community
- B. Update the customer profile by removing access to these custom fields on all article types
- C. Modify the article detail page with custom Lightning Components that hide these custom fields
- D. Override the article detail page with a custom Visualforce page and hide these custom fields for customers
Answer: B
NEW QUESTION 139
Universal Containers needs to create a Support Community with the following requirements:
* Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.
* A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.
* Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? (Choose two.)
- A. Enable Super User access for customer users.
- B. Set up Delegated Admin access for customer users.
- C. Create a Sharing Set on the Case object.
- D. Select the Community User Visibility checkbox.
Answer: A,D
NEW QUESTION 140
Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?
- A. Use an AppExchange Survey Lightning Component
- B. Build a Surveys Lighting Component
- C. Use the Standard Surveys Lightning Component
- D. Build a Surveys Visualforce Page
Answer: A
NEW QUESTION 141
The Universal Containers research lab is publishing its latest research into Knowledge articles assigned to the data category "Container Best Practices." The Community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the Administrator ensure this happens?
- A. Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic.
- B. Create a workflow rule that assigns the "Tips and Techniques" topic to all Knowledge articles in that category.
- C. Ask the lab to assign this topic to all articles as part of their quality control process before publishing.
- D. Create a "Tips and Techniques" Knowledge category and ask the lab to reassign their articles.
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 142
Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?
- A. Install the Wave dashboards for Communities
- B. Use Data Loader to download the user data to generate a pivot table in Excel
- C. Use Google Analytics to generate the adoption report
- D. Install the Salesforce Community Management AppExchange package
Answer: D
NEW QUESTION 143
A Salesforce Admin enables "Allow Members to Flag" in Community Management.
Which two content types can member flag as inappropriate?
Choose 2 answers
- A. Files
- B. Posts and Comments
- C. Topics
- D. Articles
Answer: A,B
NEW QUESTION 144
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this?
Select one or more of the following:
- A. Use a workflow rule to create a task for the administrator with a list of contacts that should be users
- B. Send an email to the administrator when the opportunity is marked closed won so they can create users
- C. Usea schedule report that alerts the Salesforce administrator of the new contacts
- D. Use a trigger to create Community users forall related contacts on the account
Answer: D
NEW QUESTION 145
Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would an Administration take to do this?
- A. Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
- B. Add the Member Profile to the Community
- C. Navigate to the Contact Record and Enable the Contact as a Community User
- D. Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
Answer: D
NEW QUESTION 146
Universal Containers needs to create a Community that meets the following requirements:
* Self-Service Support Community, in which customer and partner users are community members.
* Partner users help Universal Containers by adding or resolving cases for their customers within the Community.
* Partner users need access to some standard objects except Leads, Campaigns, and Opportunity objects.
* Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers.
Which license type should a Salesforce Administrator use for these Partner users?
- A. Customer Community license
- B. Customer Community Plus license
- C. Partner Community license
- D. Employee Community license
Answer: C
NEW QUESTION 147
You are creating a community whereby your customers will be able to upload photos of themselves with your products to a contest chatter group. You want to make sure only photo file extensions are allowed e.g. (.jpg,
.png, .gif) and only up to 500mb. What steps would you take to enable this?
- A. Define the file size limit in the Community Manager but it's not possible to limit the file type
- B. Download a 3rd party photo upload component from the AppExchange
- C. Define the file types and size limit in the Community Manager under Administration
- D. Define the file types in the Community Builder but it's not possible to restrict the file size
- E. Write an apex trigger on the Feed Object
Answer: C
NEW QUESTION 148
A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members.
What is the likely cause of this issue?
Select one or more of the following:
- A. The recommendation carousel component needs published to be enabled for the Community
- B. Page changes with the recommendations carousel need to be published
- C. Members need to have read access to the recommendations object
- D. Recommendations need to be created for each member
Answer: D
NEW QUESTION 149
What is the first step the Salesforce Admin must complete to set up the partner users?
Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community.
- A. Allow partner users to self -register and gain access.
- B. Create a partner profile for the company.
- C. Add partner contacts to the Community as members.
- D. Create the account and enable it as a partner account.
Answer: B
NEW QUESTION 150
Universal Containers uses Customer Community licences.
One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:
- A. Portal Manager
- B. Lightning External Apps
- C. Customer Community Plus
- D. High Volume Customer Portal
Answer: D
NEW QUESTION 151
Universal Containers needs to create a Support Community with the following requirements:
* Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.
* A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.
* Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? Choose 2 answers
- A. Set up Delegated Admin access for customer users
- B. Enable Super User access for customer users
- C. Create a Sharing Set on the Case object
- D. Select the Community User Visibility checkbox
Answer: B,D
NEW QUESTION 152
Universal Containers builds a Community on the Customer Service Template. The Community Manager needs to add rich content and collaboration capabilities (e.g., feed and publisher) to an existing object page.
What is the fastest way for the Salesforce Admin to do this in Community Builder?
- A. Create an object page, add the components, and publish.
- B. Install the collaboration Lightning app, add the app components to the page, and publish.
- C. Edit the object page, add the components, and publish.
- D. Add a page variation, add the components, set the page as active, and publish.
Answer: C
NEW QUESTION 153
Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community?
- A. Force.com Sites
- B. Site.com Studio
- C. Community Builder
- D. Community Settings
Answer: C
NEW QUESTION 154
Universal Containers uses Customer Community licences.
One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:
- A. Portal Manager
- B. Lightning External Apps
- C. High Volume Customer Portal
- D. Customer Community Plus
Answer: D
NEW QUESTION 155
Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?
- A. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox
- B. Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.
- C. Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.
- D. Build a new Community with required features after testing in a Sandbox and deactivate the existing Community
Answer: A
NEW QUESTION 156
Universal Containers adds e -commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?
- A. Create an object page associated to the Shipment object
- B. Clone a standard page and associate it he Shipment object
- C. Clone an object page and associate it to the Shipment object
- D. Create a standard page associated to the Shipment object
Answer: D
NEW QUESTION 157
Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partner accounts. Universal Containers wants each Channel Manager to be able to: * Grant Or remove employees access to the partner account. * Specify the access level (Read, Read-Write). * Add or remove a group of employees to the partner account. * Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?
- A. Leverage manual shares.
- B. Leverage sharing rules.
- C. Leverage public groups.
- D. Leverage Account Teams.
Answer: D
NEW QUESTION 158
Universal Containers have asked you to help them set up their Salesforce Community and one of their requirements is to make Reports and Content available to members. What Community licence type(s) would you recommend? [Select 2]
- A. Partner Community
- B. Salesforce
- C. Salesforce Community Content
- D. Customer Community Plus
- E. Customer Community
Answer: A,D
NEW QUESTION 159
Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
Choose 2 answers
Select one or more of the following:
- A. Email templates
- B. Guest Access to the Support API
- C. Web-to-case
- D. Question-to-case
Answer: B,C
NEW QUESTION 160
Universal Containers needs to enable public access to a Community.
How should a Salesforce Admin fulfill this requirement?
- A. Update the setting to Public Visibility for all Community pages
- B. Update the setting to "Allow access without login"
- C. Enable the "Public can access the community" checkbox
- D. Enable "Give access to public API requests on Chatter"
Answer: D
NEW QUESTION 161
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Certification Path
The Salesforce Administrator certification can act as prerequisite for this Community-Cloud-Consultant certification exam.
Salesforce Community-Cloud-Consultant Exam Syllabus Topics:
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