Exam Name: Delta -Selling HP PPS ServiceOne Services
Certification Provider: HP
Corresponding Certification: HP Advanced Sales Certified
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Instant Download HP : HP5-H10D Questions & Answers as PDF & Test Engine
Updated: Sep 13, 2026
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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs and Solution Matching | 25% | - Identifying customer business and IT challenges - TCO and ROI communication - Aligning ServiceOne to customer requirements |
| Topic 2: Service Offerings and Coverage | 30% | - Care Pack services and contractual services - Deployment and support services - Warranty upgrades and extensions |
| Topic 3: Sales Process and Implementation | 20% | - Renewal and extension policies - Terms, conditions and eligibility rules - Quoting and registration procedures |
| Topic 4: HP PPS ServiceOne Overview | 25% | - Delta update changes from previous version - PPS portfolio positioning - ServiceOne value proposition and benefits |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?
- A. Prior to the HW purchase
- B. At the time of the HW purchase
- C. Any time during the hardware lifecycle
- D. Upon expiration of a service engagement
Correct Answer: D 🗳️
What is included in the defective media retention service?
- A. It allows the HP technician to use refurbished parts to complete a repair.
- B. It allows the HP technician repairing the device to keep the defective part.
- C. It allows the HP technician to come onsite and replace the non-functioning device with a new one.
- D. It allows the customer to retain the defective drives that are repaired.
Correct Answer: D 🗳️
Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)
- A. HP Contractual Services
- B. HP Refresh Services
- C. HP Post Warranty Care Pack
- D. HP Maintenance Kit replacement
- E. HP Defective Media Retention
Correct Answer: A,E 🗳️
Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?
- A. Printer Installation
- B. Defective Media Retention
- C. Accidental Damage Protection
- D. Asset Tagging
Correct Answer: B 🗳️
Which statement is true about HP Care Pack Services?
- A. HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level. - B. HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level. - C. HP Care Pack Services cover multiple pieces of equipment with one service level.
- D. HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
Correct Answer: B 🗳️
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