Instant Download Nortel : 920-105 Questions & Answers as PDF & Test Engine
Updated: Sep 15, 2026
No. of Questions: 52 Questions & Answers with Testing Engine
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Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Administration | - Queue and routing configuration - Agent and skillset configuration - User and role management |
| Topic 2: Troubleshooting and Support | - Error diagnostics and resolution - System health verification - Common installation and runtime issues |
| Topic 3: Call Center Server Architecture | - Server roles and system architecture - Symposium Call Center components overview - Call routing and call processing fundamentals |
| Topic 4: Installation and Deployment | - Installation procedures for Symposium Call Center Server - Initial system configuration - Hardware and software prerequisites |
| Topic 5: Maintenance and Monitoring | - Performance tuning and optimization - Backup and recovery procedures - System monitoring tools and logs |
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