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Nortel 920-481 Exam Syllabus Topics:

SectionObjectives
System Installation and Configuration- Initial setup and deployment
- Integration with telephony systems
Messaging Features- Voicemail and unified messaging services
- Email integration and message routing
CallPilot System Fundamentals- Unified Messaging concepts
- Architecture and components of CallPilot R5.0
Administration and Maintenance- User mailbox management
- System monitoring and maintenance tasks
Troubleshooting and Support- Diagnostics and log analysis
- Common system issues and resolution

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